Our team meets with the client and/or the loved ones to assess the needs and requirements of the client – either at home or at hospital. Our nursing supervisor liaises with the client’s multi-disciplinary team (i.e. doctor, physiotherapist, social worker, etc.) to be able to compile a unique care plan to suit the individual needs of the client. To us it is imperative that the client and caregiver are comfortable with one another, we thus introduce the selected caregiver(s) to the client before any placement is made. The selected caregiver receives orientation in terms of the client’s unique care plan, prior to commencement of services.